Cancellation Policy

Effective Date: 31/07/2023
Last Updated 31/07/2023

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Each client’s appointment is very important to us. We take great care to ensure scheduling is handles efficiently so that our clients receive the level of service and professionalism that they deserve when they book with us.

Cancellations

We understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, we require that you notify us at the following timescales:

  • Cut & Colour and Beauty Appointments over an hour – 48 hours notice
  • Kerasilk & Hair extension appointments – 48 hours notice
  • Cut & Finish and Beauty Appointments under an hour – 24 hours notice

This helps us protect the time of our stylists and our clients, and ensures that we can continue to deliver upon our promise of exceptional service.

Cancellations and rescheduled appointments without the above notice will incur a cancellation fee of 50% of the service price. This fee is non-refundable and can not be put toward any future services.

For large group bookings (such as wedding parties, homecoming/prom groups etc), extra time and preparation is needed to make sure we have the space and amenities needed to make your time with us one you’ll always remember fondly. We require that you notify us at least 72 hours in advance of any cancellations or changes you need to make to your scheduled appointment. Cancellations and rescheduled appointments without 72 hours notice will incur a cancellation fee of 50% of the service price per guest.

We understand that you have a busy schedule, and allow a grace period of 15 minutes after your scheduled appointment time. If you are more than 15 minutes lates to your appointment, we may need to reschedule you appointment to accommodate your service(s). If we do not hear from you within 15 minutes after your scheduled appointment start time, your appointment will be considered a ‘no-show’ and you will be charged 50% of the service total.

At the time of booking you will be required to supply your bank card details which are kept securely on our salon software which will be used to pay for your service if the correct notice has not been given. We maintain a security policy to make sure your data is secure which includes the following:

  • We don’t write your card details down on paper
  • Making photocopies of the card data
  • Entering card data into the address field on the clients profile
    We install and maintain a firewall configuration to protect cardholder data
  • We have a system in place for system passwords and other security parameters
  • We protect all systems against malware and regularly update antivirus software

Deposits

Some appointments require extra time and preparation to accommodate. Appointments that are very time-intensive and/or require materials to be specially purchased for the service (such as hair extensions, multi-process colour, colour corrects etc) may require a deposit upon booking. This deposit fee is non-refundable and does not contribute to the service total.

Agreement

By booking an appointment with our salon, you acknowledge that you have read and understood our booking, cancellation, and deposit policy and agree to be bound by the terms and conditions stated above.